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Featured articles

• How do I redeem my Azoomee voucher?
• How do I cancel my Azoomee subscription?
• Why can't I log in?

Purchasing or Subscribing to Azoomee

• How do I cancel my Azoomee subscription?
• What can my children do on the free service?
• What can my children do if we purchase the Premium version of Azoomee?
• How much does Azoomee cost?
• How does Azoomee charge my account?
• How can I pay for Azoomee with Vodafone Pay?
• How do I buy Azoomee as a gift?

General

• Can I use Azoomee on my tablet?
• Can I use Azoomee on my phone?
• Can I use Azoomee without an internet connection?
• Is Azoomee available in my country?
• Can I use Azoomee while traveling abroad?
• What age group is Azoomee aimed at?
• How can I review Azoomee?
• How do I become a brand ambassador?
• View all articles in “General”

Voucher holders (O2/Argos/Promotions)

• How do I redeem my Azoomee voucher?
• I didn’t enter my voucher during sign up. Can I still redeem my free 2-year subscription to Azoomee?
• I lost my Azoomee voucher. Can I request a new one?
• How do I claim my 40% discount on the 6-month subscription from Argos?
• I’m having a problem with my Pixi tablet. What should I do?
• Why can't I log in?

Chat

• How do my kids add their friends to Chat?
• Chatting on Azoomee: best practises to keep your family safe online
• How does my child report a problem in their chat?
• What do I do if my child is having a serious problem with a friend on Chat?
• How do I know if I receive a message?

Safety and Security

• What makes Azoomee safe?
• How does Azoomee decide if content is appropriate for my children?

iPhone & iPad users

• How do I use Guided Access to stop my children leaving Azoomee without my permission?
• I can't hear any sound. What should I do?
• I can't change the volume while in Guided Access, what do I do?

Azoomee on KPN set-top boxes

• How do I subscribe to Azoomee on my KPN box?
• How do I cancel my Azoomee subscription on my KPN box?

Azoomee Video on Amazon Channels

• What is Azoomee Video on Amazon Channels?
• How do I sign up for Azoomee Video on Amazon Channels?
• How do I cancel my subscription to Azoomee Video?

Android users

• How can I stop my children leaving Azoomee without my permission on an Android device?
• How do I use Restricted Profiles to restrict what my child can do on their tablet?

Your account

• How do I set up a child's profile?
• I've forgotten my PIN. What do I do?
• How can I delete my Azoomee account and all data about me?
• How do I set up an account?